Category: All About the Customer

Good Customers Complain, Bad Customers Go Away

Some CEOs with fragile egos may tighten up when they run into a customer who is passionately unhappy, but those customers are gold. They’re gifts! Pay attention to passion, even if their passion is anger. Take it as a compliment; it means they care enough about your product that it angers them not to have…

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April 12, 2017 April 14, 2017 By Bill Green In Comments Off on Good Customers Complain, Bad Customers Go Away

If You’re Talking, You’re Not Listening

It may sound like a cliché, but keep your finger on the pulse of your industry. If you don’t feel you’re savvy enough to do it, find someone to be your barometer. But no matter what, you can’t delegate the client experience entirely. To be a successful entrepreneur, you have to have an emotional connection…

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February 19, 2017 March 11, 2017 By Bill Green In Comments Off on If You’re Talking, You’re Not Listening